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Contact us

contact@dropshop.co.uk

Products Terms & Conditions

1. Prices and VAT

Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.

All prices are expressed inclusive of any VAT payable unless otherwise stated. On 4 January the Government changed the rate of VAT from 17.5% to 20%. The price of the items does not include the service charge which will be charged at the rates applicable to the date & time of your delivery. The service charge will be unchanged despite VAT increases.

2. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will NOT attempt to deliver substitute lines should selected lines be unavailable unless you request us to do so.

3. Acceptance

Your order is an offer to buy from us. A contract is only formed when we notify you that we have despatched your order. At any point up until then, we may decline to supply the goods to you.

The Dropshop.co.uk grocery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

To ensure availability of all our products customers may be limited to a maximum number of items

 

 

4. Delivery

 

 

 

Delivery will be made to the address specified by you on the completed order form.

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please enter your postcode at http://www.dropshop.co.uk/register.

Our grocery delivery service covers most UK residential addresses with individual postcodes. Selected caravan parks, camp sites and holiday homes may be excluded, please check your postcode on the website.

Delivery times will be agreed with you at the time of placing your order.

All goods must be signed for on delivery by an adult aged 18 years or over. Dropshop.co.uk follows a "Think 25" policy, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

5. Returns and Refunds

While we hope you'll be happy with the items you order from our Grocery website, we know you may sometimes need to return them. If you do, you can hand any faulty or poor quality goods back to the driver at the time of delivery. Alternatively please contact us discuss faulty or poor quality items.

Changed your mind?

That's no problem. We're happy to offer a full refund on most products, as long as it's within the relevant cancellation period.

For perishable items the cancellation period is at the point of delivery.

For everything else the cancellation period is 7 days from delivery.

All you need to do is hand over the item(s) you have changed your mind about to the delivery driver. So long as the item you want to return is not perishable.

Is your item faulty or of poor quality?

We do our best to make sure everything works perfectly, but if it doesn't, we're here to help.

You can hand any faulty or poor quality goods back to the driver at the time of delivery. For perishable items we ask you do this no later than 24 hours from delivery.

When you return goods to store

When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.

Receiving your refund

If you've handed the item(s) back to the delivery driver, we'll arrange for a refund.

We'll refund your money in the same way you paid for your product.

  • By credit or debit card - Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
  • By PayPal transfer - Your money will go back onto the same PayPal account. Allow 3-5 working days for the refund to show in your account.
  • By card and DroPoints vouchers - We'll either put your money back on the card, send you a cheque, or give you the equivalent value in Clubcard points.

If your item was purchased at an offer price, your refund will be based on that promotional price. Any DroPoints earned on a returned item will be deducted from your account.

Your statutory rights

Don't worry, nothing in this policy affects your statutory rights. The simplest way to return your items is as mentioned above.

 

 

6. General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

7. Customer Services

If you have an order query, please e-mail us at customerservice@dropshop.co.uk

Contact us

contact@dropshop.co.uk

Quality products Affordable prices
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