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Terms and conditions

1. Use of the Dropshop.co.uk Website

The Dropshop.co.uk Site is provided to you free of charge for your personal use only subject to these Terms and Conditions and our Privacy an Cookies Policy. By using the Dropshop.co.uk Site you agree to be bound by these Terms and Conditions and our Privacy and Cookies Policy. Recapgroup Ltd may also impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability.

These Terms and Conditions do not affect your statutory rights.

2. Registration and security

  • To register with Dropshop.co.uk and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

  • When you register to use the Dropshop.co.uk you will be asked to create a username and password. You must keep this password confidential and must not disclose it or share it with anyone.
  • If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.
  • You will be responsible for all activities and orders that occur or are submitted under your username and password. If you know or suspect that someone else knows your password you should notify us by contacting Dropshop@dropshop.co.uk immediately.
  • We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.

  • Dropshopcouk Ltd may change the Website and Retail Sites or delete features in any way, at any time and for any reason.

How to create a really secure password

  • The longer the better. Make it at least 8 characters long
  • Use a mix of lower and upper case letters
  • Add or swap a letter with special characters like @$*&!?
  • Steer clear of obvious words or names
  • Avoid easy to guess items like your partner’s name, your birthday or numbers like 1234

And don’t forget – update your passwords regularly and use different ones for each of your online accounts. more:https://www.getsafeonline.org/protecting-yourself/passwords/

3. Information We Collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. You can change your registration details easily through the account facilities available on the website.

  • User name and password - if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.
  • Name, address and postcode - without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and in some cases to identify whether we deliver or offer services in your area
  • Age / date of birth - we may need to collect your age or date of birth in order to be able to sell you certain products alcohol.
  • Email address - we send a confirmation of your orders via email.
  • Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
  • Payment card number, expiry date, issue no and name of card holder – when you purchase a product or service we need these details so we can collect payment. Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

4. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Dropshop.co.uk Website. The changes will apply to the use of the Dropshop.co.uk Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Dropshop.co.uk Website and the Online Stores. If you continue to use the Dropshop.co.uk Website after the date on which the change comes into effect, your use of the Dropshop.co.uk Website indicates your agreement to be bound by the new Terms and Conditions.

4. Excluded Services

The services provided by the Dropshop.co.uk Website do not include the provision of computer or other necessary equipment to access the Dropshop.co.uk Website. To use the Dropshop.co.uk Website site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

5. Limitation of our liability

We exclude to the fullest extent permitted by law all liability resulting from your access to the Website including without limitation any loss (financial or otherwise) or damage resulting directly or indirectly from any such reliance.

We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

6. Delivery

Free standard delivery when you spend £45 or more. Standard delivery under £45 will cost extra. Price will be shown on "Delivery & payment methodes" page during transaction finalisation.

Orders are processed every day at 13:00.

Delivery should take no longer than 4 working days.


7. Refunds on promotional offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.Your statutory rights are not affected.


8. Availability of the Dropshop.co.uk Site

Although Dropshop.co.uk aims to offer you the best service possible, Dropshop.co.uk makes no promise that the services at the Dropshop.co.uk Site will meet your requirements. Dropshop.co.uk cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at contact@dropshop.co.uk and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Dropshop.co.uk Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Dropshop.co.uk will attempt to restore the service as soon as it reasonably can.


9. Dropshop.co.uk's right to suspend or cancel your registration

Dropshop.co.uk may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Dropshop.co.uk Site.

The suspension or cancellation of your registration and your right to use the Dropshop.co.uk Site shall not affect either party's rights or liabilities.

Paragraphs 5 and 10 of these Terms and Conditions shall survive cancellation.


10. Dropshop.co.uk's liability

The Dropshop.co.uk Site is provided by Dropshop.co.uk without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Dropshop.co.uk Site provides content from other Internet sites or resources and while Dropshop.co.uk tries to ensure that material included on the Dropshop.co.uk Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Dropshop.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Dropshop.co.uk Site. If Dropshop.co.uk is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Dropshop.co.uk Site with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Dropshop.co.uk Site
  • unsuitability, unreliability or inaccuracy of the Dropshop.co.uk Site
  • inadequacy of the Dropshop.co.uk site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Dropshop.co.uk Site.

Nothing in this paragraph applies to Dropshop.co.uk's liability in respect of products sold through the Online Stores.

Nothing in these Terms and Conditions shall exclude Dropshop.co.uk's liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.


11. Advertising and Sponsorship

Part of the Dropshop.co.uk Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Dropshop.co.uk Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.


12. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.


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